Better Insurance evaluates all Affiliates / Preferred Vendors using a triangulated assessment system - combining Vendor self-reporting, customer feedback, and our own audits to ensure you're receiving the best service available.

 

How We Rate Preferred Vendors & Affiliates

Every affiliate is scored on specific evaluation criteria across five categories:

1.  Performance - Quality, timeliness, certifications, documentation

2.  Professionalism - Honesty, integrity, organization, cooperation

3.  Pricing - Fair, competitive, transparent, value-driven

4.  Customer Satisfaction - Communication, responsiveness, problem-solving

5.  Results - Problem resolution, warranty, first-time fix rate

 

Each Preferred Vendor's overall rating comes from three sources:

• Vendor Self-Assessment (33%)

• Customer Feedback (33%)

• Better Insurance Assessment (33%)

This means no single angry customer or coordinated attack can destroy a good Vendor's reputation - and no Vendor can game the system by inflating their own scores.  

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Rating Tiers

⭐⭐⭐⭐⭐ Elite Preferred Vendor (90-100%)

• Top-tier service, fastest payment, highest priority referrals

• Featured prominently in directory

⭐⭐⭐⭐ Preferred Vendor (80-89%)

• Excellent service

• Reliable performance

• Standard referrals

⭐⭐⭐ Acceptable (70-79%)

• Meets minimum standards

• Performance improvement required (Organizational Health Assessment & Improvement Plan underway)

• Available upon request but not actively promoted

⭐⭐ Probationary (60-69%)

• Significant concerns

• Organizational Health Assessment & Improvement Plan scheduled or under analysis / development

• Must reach 70%+ within 60 days or removed from network

⭐ Removed (Below 60%)

• No longer in network

• Blacklisted or permanently and unconditionally removed 

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What This Means for Clients

When you need service, you can filter by rating to find the best partners in your area.  Elite Preferred partners have consistently delivered excellent results - they've earned that status through performance and merit.

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What This Means for Preferred Vendors

Your rating determines your payment speed and referral priority:

• Elite Preferred:  Paid same-day upon invoice receipt

• Preferred:  Paid within 48-72 hours

• Acceptable:  Paid within 5-7 business days, improvement plan required, transactions and results carefully monitored for anomalies and inconsistencies

• Probation:  Split payment (50/50) - 50% upfront for parts/materials, 50% upon completion with photo documentation and client sign-off, follow-up with Client mandatory

 

Excellence is rewarded.  Mediocrity has consequences.  With Better Insurance, it pays to be a good driver - it also pays to be an honorable service provider.  

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Protection from Fraud & Cancel Culture

We protect our partners from:

• Fake reviews (only verified customers can review)

• Coordinated attacks (automatic fraud detection)

• Professional victims (we remove serial complainers)

• Political targeting (manual review authority to remove fraudulent feedback)

• Competitor sabotage (Slanderous rivals flagged and removed)

 

We protect our clients from:

• Overcharging (pricing audits, market comparisons)

• Poor workmanship (triangulated scoring, not just self-reporting)

• Dishonest vendors (integrity violations = immediate removal)

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To be exceedingly clear upfront:  The problem could very well be the entitled scumbag of a customer that is a grifter and professional victim.  We don't tolerate that kind as our Client either.  In fact, one of our core standards is:  The customer is only right when they're right. 

 

We don't care about individual complaints from a ne'er do well that complains about everything.  We care about the repeat offenses that establish trends and cost time, money, and honor.  Correct those upfront, and that is what exemplifies the winning mentality of a Preferred Vendor.  If a Better Insurance Client is disrespectful without cause, dishonest, or is running a scam, you have an obligation to report them to us as well.  

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The bottom line:  It is a privilege to work with you as much as it is to work with us.  You want to get paid in a timely fashion commensurate with the labor you put into each job.  We want to pay people for excellent performance and service done honorably without exception.  Together we can make all of that happen.  ​​